Refunds & Replacements Policy
At AMK CCTV, we strive to provide our customers with the highest quality CCTV systems and security solutions. Your satisfaction is important to us, and we have outlined our Refunds & Replacements Policy below:
Eligibility for Refunds & Replacements
- Products must be returned within 14 days of purchase in their original packaging and condition.
- A valid proof of purchase (invoice or receipt) is required.
- Refunds and replacements apply only to products purchased directly from [Your CCTV Company Name].
Non-Refundable Items
- Installed CCTV cameras, DVRs, NVRs, or accessories that have been used or tampered with.
- Customized or specially ordered products.
- Installation and service charges are non-refundable.
Faulty or Defective Products
- If a product is found to be faulty or defective within the warranty period, we will provide a free replacement or repair, subject to inspection by our technical team.
- Customers must notify us of the defect within 7 days of discovering the issue.
Return Process
- Contact our support team at [phone/email] with details of the issue.
- Our team will guide you through troubleshooting steps before approving a replacement/return.
- Once approved, customers may return the product to our office or arrange for collection (charges may apply).
Refunds
- Refunds (if approved) will be processed within 7–10 business days to the original payment method.
- Shipping or installation charges will be deducted from the refund amount.
Warranty Coverage
- All CCTV products come with a [X]-year warranty (as stated on your invoice).
- Warranty covers manufacturer defects but does not cover damage due to mishandling, accidents, power surges, or unauthorized repairs.
Exchanges & Upgrades
- Customers wishing to upgrade their system may exchange unopened products within 14 days, subject to price adjustments.
